Refund & Cancellation Policy

1. Scope

This policy applies to digital marketing services purchased directly from Flip BM Marketing LLC ("we", "us"). Where a signed service agreement or written proposal contains different terms, that agreement controls.

2. Pricing and billing

Service fees are quoted in US dollars (USD) before any work begins and are confirmed in writing. Retainers and project fees are invoiced in advance; recurring monthly services renew on the same day each month until cancelled. Advertising spend paid to platforms such as Google Ads or Meta is billed by those platforms directly to the client and is separate from our management fees.

3. Cancellation by the client

You may cancel a recurring engagement at any time by emailing info@flipbmmarketing.online with the account name and requested end date. Cancellations received at least 7 days before the next billing date take effect at the end of the current paid period, and no further invoices are issued. Cancellations received with less than 7 days' notice take effect at the end of the following billing period.

4. Refund eligibility

• Full refund: requested within 7 days of payment where no work, setup, strategy or campaign build has been delivered.
• Partial refund: for prepaid periods, the unused and undelivered portion of the fee is refunded on a pro-rata basis after deducting work already completed.
• Duplicate or incorrect charges are refunded in full once verified.
• Non-refundable: completed deliverables (audits, landing pages, creative, tracking setup), management fees for periods already serviced, third-party costs, and advertising spend already paid to advertising platforms.

Because advertising results depend on market conditions, competition and budget, refunds are not issued on the basis of campaign performance alone.

5. How to request a refund

Email info@flipbmmarketing.online with the subject line "Refund Request", including your business name, invoice number, payment date and the reason for the request. We acknowledge requests within 2 business days and complete our review within 5 business days.

6. Refund processing time

Approved refunds are returned to the original payment method within 7–10 business days. The time it takes for funds to appear on your statement depends on your bank or card issuer.

7. Cancellation by us

We may end an engagement with written notice if the requested work would breach advertising platform policies or applicable law, if requested information or access is not provided, or if invoices remain unpaid. In that case any prepaid, undelivered portion of the fee is refunded.

8. Disputes and contact

Please contact us before initiating a chargeback so we can resolve the issue directly.
Flip BM Marketing LLC
1209 Mountain Road Pl NE #6642, Albuquerque, NM 87110, United States
info@flipbmmarketing.online · +1 (315) 355-6974
Support hours: Monday to Friday, 9:00 AM – 6:00 PM (US Mountain Time)